It seem’s like they have been getting quite a bit of bad press recently, but I’ve personally never had any problems with them, since signing up in 2004. But I’ve never actually had to ring up their customer support, until today, they have an offer for a free laptop, on a package which is cheaper & just as good as my current one, so I was expecting they would let me simply cancel my account, and sign up again.
But no, that is too simple, I rang up this morning to ask if it would be possible, and was told yes, I would just have to call customer services to get my account cancelled.
So, I rang up customer services, and was told NO, it would take around 40 days for the whole cancellation process to complete. Say goodbye.
Ring up again (get an english bloke, must say he was very helpful). This time it was only going to take 10 days, but I would be without internet for around 7, which i can live with, just. I said fine, and he put me through to the cancellations department, and told, again, that this would take 40 days.
Now, I think I’m quite a patient person, but by now I was getting a tad annoyed, so I just asked for a MAC code to switch providers, this would only take 5 days, so basically if they think you’ll be back, they’ll take all the time in the world, but once you’re going for good they can’t wait to see the back of you. But getting the MAC code wasn’t a simple process, I had a wonderful salesman on the other end of the phone, after a few periods of holding. I already knew what package I wanted, Sky Broadband’s MID, at less than 1/3 of the price, and 20x more bandwidth, a pretty good deal. Of course if you’re a salesman you ignore maths, and offer a package @ £12.99 with the features of my current one, after getting through the the poor guy that I wasn’t interested, he finally offered me unlimited bandwidth, which to be honest isn’t that great, as it will have a stupid FUP, and I could get unlimited for £10 from sky. The I was offered a wonderful livebox, no thanks. Eventually he understands that I ain budging on this, and requests a MAC code for me, which will hopefully be arriving in a few days.
Now, if they didn’t have a customer service department, then their service would be great, but unfortunately they do, so now I’ve got to wait until I can finally get rid of them.
Or, I have a plan, I’m willing to put up with the 2 gig bandwidth, as it hasn’t affected me before. I was told that I couldn’t use a MAC code to switch package because it wouldn’t work, by the same person who wanted me to spend £12.99 rather than £5, so no doubt in a few days i’ll be making an unfortunate trip to PC world to try and get that laptop, and maybe tell them I changed my mind, I’m sure they’d accept a valued customer, like me, back. We’ll soon find out. 
*In the cases where I’ve said My account, actually translated it means my dad’s, but he doesn’t know any different.
